LEGAL_FRAMEWORK

Data Controller: vertexhollow, Calle Cardiles, 10, P01 D, 24003 León, Spain.

Purpose of Data Collection: We collect personal data solely for the purpose of executing requested services, maintaining communication, and complying with legal obligations. Data is processed lawfully, fairly, and transparently.

Legal Basis: Processing is based on contractual necessity (Art. 6(1)(b) GDPR), consent (Art. 6(1)(a)), and legitimate interest (Art. 6(1)(f)).

Data Retention: Personal data is retained only as long as necessary for the purposes for which it was collected, or as required by law.

Data Subject Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. Contact us at [email protected].

International Transfers: Data may be transferred outside the EEA only with adequate safeguards such as Standard Contractual Clauses.

Essential Cookies: Required for site functionality, security, and session management. These cannot be disabled.

Analytics Cookies: Used to understand how visitors interact with our site. Data is anonymized and aggregated.

Third-Party Cookies: We may use third-party services that set cookies for analytics and functionality. These are subject to their own privacy policies.

Cookie Management: You can manage cookie preferences through your browser settings. Disabling essential cookies may impair site functionality.

Consent: Non-essential cookies are only set after explicit consent via our cookie banner.

Eligibility: Refunds are evaluated on a case-by-case basis according to project milestones and deliverables completed.

Request Process: Refund requests must be submitted in writing to [email protected] within 14 days of the relevant invoice.

Partial Refunds: May be issued for work not yet delivered or for services that do not meet agreed specifications.

Non-Refundable Items: Completed work, third-party licenses, and administrative fees are non-refundable.

Dispute Resolution: Refund disputes will be resolved through mediation before any legal proceedings.

Acceptance: By accessing or using our services, you agree to be bound by these Terms of Service.

Service Scope: Services are defined in individual project agreements. vertexhollow reserves the right to modify service offerings.

Intellectual Property: Upon full payment, all deliverables and associated intellectual property rights are transferred to the client.

Confidentiality: Both parties agree to maintain confidentiality of proprietary information shared during the engagement.

Limitation of Liability: vertexhollow's liability is limited to the total amount paid for the specific service giving rise to the claim.

Governing Law: These terms are governed by Spanish law. Disputes shall be resolved in the courts of León, Spain.